You agree to these Terms & Conditions (specified below) by using the website: doorstepsolution.com. Please read them carefully.

“Doorway Solution” is the owner and operator of the website doorstepsolution.com, including any mobile-friendly versions, applications, or future platforms that reference these Terms & Conditions (collectively, “DDoorway Solution”). We provide a service platform for consumers to book doorstep mobile servicing, maintenance, and related solutions with certified technicians and service partners (collectively, “Third Parties”). The services (the “Services”) comprise the Doorway Solution platform and related functionality, whether offered through the Site, our representatives, or other methods.

If you do not agree with any part of these Terms & Conditions, you must not use the Site or Services. By continuing to use the Site or Services, you accept these Terms & Conditions, which may be updated or modified by us from time to time, with or without prior notice. Please revisit this page periodically for revisions.

1. Doorway Solution is a Service Platform

Doorway Solution provides customers with access to doorstep mobile servicing and repair solutions in accordance with our standards. We connect users with certified professionals to deliver these services. While we ensure quality standards and trusted partnerships, Doorway Solution may not be directly involved in the final transaction or execution of the service between you and a Third Party technician or partner. Therefore, Third Parties remain solely responsible to you for the work they perform.

2. Authorized Use and Compliance with Laws

Doorway Solution grants you limited permission to access, view, and use the Site and its materials (collectively, the “Doorway Solution Property”) solely for booking and availing our Services.

  • You must not remove or alter any trademarks, copyrights, or other ownership markings displayed on the Site.
  • Data scraping, structured retrieval, or any unauthorized use of content is strictly prohibited.
  • You agree not to misuse our Services or hinder the experience of other users.
  • You agree to comply with all applicable laws, rules, and regulations while using our Site and Services.

3. Copyrights & Trademarks

All content on this Site—including text, images, software, graphics, videos, logos, icons, and other materials—is the intellectual property of Doorway Solution and/or its affiliates or partners, and is protected under Indian and international copyright and trademark laws. Any unauthorized use, reproduction, or modification may result in legal action.

4. Services & Third-Party Responsibility

Information provided on the Site is for general reference purposes only and may not cover all terms, conditions, or exclusions of our Services. While we display service details, estimated pricing, and descriptions, actual execution of services is carried out by certified technicians or partner organizations (“Third Parties”).

  • Doorway Solution is not responsible for delays, damages, or disputes directly caused by Third Parties.
  • Any warranties or guarantees specific to a service will be communicated at the time of booking.

We may also include links to third-party websites or resources for convenience. Doorway Solution is not responsible for the accuracy, reliability, or safety of such external sites.

5. Privacy & Passwords

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and safeguard your data.

  • Certain sections of the Site may require registration and login. You are responsible for maintaining the confidentiality of your User ID and password.
  • Any suspected unauthorized access must be reported immediately to Doorway Solution.
  • We reserve the right to suspend or terminate accounts in case of suspected misuse.

6. Membership

  • You must be at least 18 years of age to register and book services on Doorway Solution.
  • You must provide accurate, up-to-date information at the time of registration or booking.
  • Inactive accounts (no activity for 180 days) may be marked inactive or deactivated.

7. Warranty, Exclusions & Limitations of Liability

We ensure that our Services are delivered as described. However:

  • Except as expressly stated, Doorway Solution makes no guarantees of uninterrupted, error-free, or flawless services.
  • We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.
  • Under no circumstances shall Doorway Solution be liable for indirect, incidental, or consequential damages (including data loss, business interruption, or loss of profits) arising from the use of our Services.
  • Our maximum liability, if any, shall be limited to the amount paid by you for the specific service.

8. Indemnity

By using our Services, you agree to indemnify and hold harmless Doorway Solution, its affiliates, employees, and partners against any claims, damages, or losses resulting from your misuse of the Site, breach of these Terms & Conditions, or violation of applicable laws.

9. Miscellaneous

  • Failure by us to enforce any provision of these Terms does not waive our right to enforce it later.
  • These Terms & Conditions, along with our Privacy Policy and related policies, constitute the entire agreement between you and Doorway Solution.
  • Any electronic acceptance of these Terms will be treated as a legally binding signature.

10. Communication & Information Sharing

By submitting your contact details through our Site or booking system, you agree to be contacted by Doorway Solution or its authorized partners for service-related communication, updates, offers, or promotions via phone, email, or SMS.

  • You may opt out of promotional communication at any time by emailing support@doorstepsolution.com.
  • We will never access personal data stored on your device without your explicit consent. Device diagnostics (if applicable) will be limited to technical checks required for the service.